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Records Management Goes Better With Training

By: Kylee Williamson

2 July 2010

Records Management Goes Better With Training

Organisations face increasing pressure to manage their records according to statutory and business requirements. Hence the adoption of records management programs. However, to be effective a records management program requires ongoing education to make sure the organisation adheres to the record keeping policy and understands their effects. A rigorous records management program is only as good as the employees who adhere to it.

The increased generation of records and implementation of systems to manage them has resulted in organisations pushing record keeping responsibilities to all employees rather than containing them to specific roles or teams. This means all employees need to be aware of records management and their role in contributing records to an effectively managed organisation. Training should be provided on records management concepts and its importance, and address organisational policies and expectations whilst identifying the responsibilities across the organisation.

E-learning can fulfil this need. According to Wikipedia, E-learning is procedural in character and aims to effect the construction of knowledge. It is learning through electronic resources which empower employees to take charge of their own learning. A replacement to face-to-face training, e-learning enables employees to develop skills with minimal interruption to work processes.

The benefits of e-learning include reduced training costs, flexibility of training delivery, easily updated training content, automated and continuously updated training records and quicker and easier access to training for new users and those needing refresher training. Additionally, e-learning can be customised to reflect the organisation which employs it. Specific business processes can be incorporated into the learning content, not only achieving the development of skills and construction of knowledge, but pursing governance of business processes.

Ensuring your staff understand their record keeping responsibilities is key to a successful records management program. Organisations must make ongoing training a priority if they are to meet statutory and business requirements.